Return and Exchange Policy
Your satisfaction means the world to us.
You can change your mind just as long as you return our items in its original packaging within 30 days from the delivery date at the nearest FC Floor Center branch listed below. Just present your original sales invoice and make sure the items to be returned are free from cuts, stains, and adhesives. Items should also be returned in full box quantities and with complete accessories.
After the 30-day time period, we would have to impose a handling charge to cover the cost of accepting the return. You can return the items only up to 3 months from the date of purchase.
As for defective items, you may return them to the store you bought from within 2 weeks of the delivery date free of charge.
If you have any questions or concerns about the matter above, please contact us by:
- Email: firstname.lastname@example.org
- Phone: (+63) 977-802-0000 / (+632) (7) 617-2380
Thank you for your continuous support.